Enjoy FREE shipping on your first order! (Minimum $99 purchase)

Shipping Update: Due to new import regulations effective August 29, 2025, some shipments may experience delays. Please click here for more information.

Frequently Asked Questions?

Customer Support

Our can be contacted through Live Chat.

You can also contact us through email at or call us for any assistance at the following phone number:

Toll Free Number: +1-833-372-9039
Toll Free Fax Number: +1-210-618-0113

Hours of Operations :
Monday to Friday 9:30 AM to 7:30 PM (EST)
Saturday and Sunday Closed

Our Customer Service Representative can be contacted at the . You can ensure that your question or comment is responded to in a timely manner. We welcome any feedback and comments from our Patient as this allow us to apply continuous improvements to our products, policies and procedures.

For any Licensed Pharmacist consultation, you can reach out at and you will receive email response or call back within 24-hour.

We ensure that every email is answered within 24-48 hours. Please excuse us on any national or civil holidays which may extend the length of time taken to respond.

You can refer our for our contact information. You can always reach us and share your concern via email as well at . We ensure to address them within timeline.

We work from Monday to Friday 9:30 AM to 7:30 PM (EST), Saturday & Sunday Closed. However, even if we are not around you can still place order. Our easy and smooth website platform helps you to place order and guide you at every step.

Shipping

Shipping Methods

  • Free Shipping (New Customers - Fully Tracked) - (Delivery 4-6 weeks) - $0.00
  • Regular Shipping (Fully Tracked) - (Delivery 4-6 weeks) - $14.95
  • Standard Shipping - (Fully Tracked) - (Delivery 21-35 days) - $18.00
  • Express Shipping - (Fully Tracked) - (Delivery 5-10 business days (Available from Canada and Australia pharmacies only)) - $39.00
  • International Shipping - (Fully Tracked) - (Delivery 3-5 weeks) - $18.00
  • Expedite Shipping - (Approx delivery within 7-15 business days, Shipped via Express Mail service- Fully Tracked) - $45.00

Note : FREE SHIPPING to US and selected countries on first order. Minimum $99 purchase required.

Unfortunately, due to new import rules and uncertainty over customs clearance process, currently expedite shipping is not available. As soon as customs clearance process become smooth, expedite shipping shall be offered.

Yes, FREE SHIPPING to US and selected countries on first order. Minimum $99 purchase required.

Reply: By law, pharmacy can ship 3-month supply of medication at a time. If you have questions, please feel free to contact us.

Payment

You can rest assured. Canada Pharmacy Pro is payment card industry compliant. Site is under strict security of Sucuri (one of the website security service company from USA), which provides high end security to our visitors. Sensitive data is encrypted before transmission with your browser and the website server. On the other side, Norton Shopping Guranatee enables the best online merchants to provide their buyers an independently guaranteed shopping experience for total peace of mind over their purchase.

We accept following payments:

  • Echeck (US customer only)
  • Zelle Transfer
  • Check (US customer only)
  • Wire transfer (Domestic & International both)
In case you are unable to pay any of above options, then you can select payment option as “offline payment” and complete order. Our customer support representative will call you & suggest convenient payment method to complete your order.

There are few reasons for this. Firstly, we buy drugs in large quantities which allow us to transfer discounts and benefits to our customers. Secondly, lower prices are available because the price of the same medicine, manufactured and marketed by the same pharmaceutical companies can vary significantly from country to country. We are also partnering with many pharmaceutical companies to take advantages of global prices and you can save upto 70-80% on generic products.

Canada Pharmacy Pro only charge the amount mentioned in the order invoice.

No refund will be entitled for such case. CanadaPharmacyPro does not have any control over the custom process. It is responsibility of the customer to fulfill the import requirement posed by the customs of their country on their shipments.
In other case, if your parcel get returned back to the pharmacy, then full medicine cost will be refunded.

Some country may charge duty fee on the import of shipment by as per their own country rules on import of products. This is the responsibility of the customer to pay such charges and release parcels as advised by officials as we do not have any control or any role over the custom process.

As per the latest U.S. government import regulations, all incoming shipments are now subject to mandatory tariff collection charges. These charges are imposed directly by U.S. Customs and Border Protection (CBP) and are not set by us. To comply with these regulations, we are required to include the applicable tariff collection fee in your order total. This ensures smooth processing of your shipment and helps avoid delays at customs. Please note that major portion of tariff is absorbed by us only and a small amount of tariff fee is added to the order amount.

The amount collected is transferred directly to U.S. authorities as required by law and the regulation applies to all imports into the U.S., regardless of product or customer.

Yes, if you are ordering within USA then a standard bank fee of $15 is applicable and $25 in case wire is sent from outside USA.

Please add this bank fee, depending upon your ordering country to the order amount while sending wire transfer.

A standard global tariff of 10% is still applicable on all import shipments coming to USA. This is a regulatory charge applied to all international shipments and is beyond our control.

Medicines

Yes. We require a valid prescription completed by a physician licensed to practice medicine and issue prescriptions where you live. You can visit our for our emailing address or toll free fax number.

Canadaphamacypro.com uses affiliated international pharmacies that are approved by regulatory authorities in their respective countries. In addition to having your prescriptions dispensed from our affiliated Canadian dispensing pharmacy, your medications are also dispensed from other registered and approved Pharmacies located in India, Australia, New Zealand, the United Kingdom, Canada and Mauritius.

Submit your query related to medicine, dose and its usage etc. at and our Pharmacy In-charge shall reply you in 24-48 hours (Monday-Friday).

Policy

Please review our Page.

Please review our Page.

Please review our Page

General Questions

No, CanadaPharmacyPro is a pharmacy intermediary. Your prescription is filled by licensed pharmacy registered with local state council where it is based. CanadaPharmacyPro works as intermediary between our customer and pharmacy.

In case your query is still not listed and answered, then write to us at or talk to our customer service representative on live chat.

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